Customer Shipping Guidelines Memorandum
Customer Shipping Guidelines
With the arrival of the New Year, we at Five Star Shipping Co., Ltd thank you for your continued support.
We are currently expanding our business services to provide the best hassle-free, most prompt experience. In doing so, we have developed an updated policy of the most professional practices and guidelines to maintain our customer/business relationship.
In regard to shipments, we request that any required consolidation be indicated immediately (before arrival of cargo to our receiving warehouse). Please note any available details along with request such as, expected cargo, date of release and estimated time of arrival. If available, please provide the last 4 digits of tracking numbers.
Please be advised that ALL invoices must be provided promptly, as to any cargo without an official invoice WILL NOT be shipped.
An official invoice must include a clear full description, vendor, consignee, date and value of items. Abbreviations of items are not acceptable. NO other documents will be accepted. Please expand all invoices to proper invoice page before forwarding. Please forward all invoices to Invoices@FiveStarShippingCo.com upon purchase/completion of online orders. Invoice(s) must be included upon delivery, if cargo is dropped off to our receiving warehouse.
Our cargo receiving cut off time is 1 p.m. on ship days, any other cargo received after the cut off time will be processed with the following shipment.
All cargo pick-up request must be made at least 48 hours prior to sailing, as to cargo has to be properly processed and packaged for shipment.
We wish to provide an expeditious experience. This is only made possible with your help.
Again, thank you for your business! Happy New Year!
-Five Star Shipping Company LLC staff